Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the House of Eudora website (houseofeudora.com) and any purchases you make from us.

House of Eudora is a trading name of Datrics Ltd, a company registered in England and Wales.

By using our website or making a purchase, you agree to be bound by these terms. Please read them carefully before proceeding.

2. Products and Pricing

Product Descriptions

We make every effort to display our products accurately. However, actual colours may vary slightly from images shown due to monitor settings and photography.

Gift box contents may vary slightly from those pictured. We reserve the right to substitute items of equal or greater value if a particular product becomes unavailable.

Pricing

All prices are shown in British Pounds (GBP) and include VAT where applicable. Delivery costs are shown separately at checkout.

We reserve the right to change prices at any time. The price confirmed at checkout is the price you will pay.

3. Orders and Payment

Placing Orders

By placing an order, you confirm that you are at least 18 years old and have the legal authority to enter into this contract.

An order constitutes an offer to purchase. We reserve the right to refuse any order at our discretion.

Payment

Payment is processed securely through Stripe. We accept major credit and debit cards. Full payment is required at the time of ordering.

Your order is confirmed once we send you an order confirmation email. This email forms a binding contract between us.

4. Delivery

Delivery Times

We aim to dispatch orders within 1-3 working days. Delivery times vary depending on the courier service and your location.

During peak periods (such as Christmas and Mother's Day), delivery may take longer. We will communicate any delays.

Delivery Address

Please ensure your delivery address is correct. We cannot be held responsible for failed deliveries due to incorrect address information.

Risk and Ownership

Risk of loss or damage passes to you upon delivery. Ownership of the products passes to you once we receive payment in full.

5. Returns and Refunds

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, please contact us at hello@houseofeudora.co.uk with your order details.

Exceptions

The right to cancel does not apply to:

• Personalised or custom-made products
• Perishable goods (food items)
• Sealed goods that have been opened after delivery, where return is not possible for hygiene reasons

Returns Process

Goods must be returned in their original condition and packaging. You are responsible for the cost of returning items unless they are faulty or not as described.

Refunds

Once we receive your returned items, we will process your refund within 14 days. Refunds will be made to the original payment method.

Faulty or Damaged Goods

If your order arrives damaged or faulty, please contact us within 48 hours with photos of the damage. We will arrange a replacement or full refund.

6. Gift Messages

We offer a gift message service with our products. We reserve the right to refuse messages containing offensive, discriminatory, or inappropriate content.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by Datrics Ltd or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from your purchase shall not exceed the price you paid for the relevant products
• We are not liable for any indirect, consequential, or special damages
• We are not liable for any loss of profit, business, or anticipated savings

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

9. Website Use

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that breaches applicable laws
• Attempt to gain unauthorised access to our systems
• Transmit any malicious code or harmful content
• Use automated systems to access the website without permission

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

11. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of any changes.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

If you are a consumer, you may also have rights under the laws of your country of residence.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Us

If you have any questions about these terms, please contact us:

• Email: hello@houseofeudora.co.uk